What started Let ’ s Talk ?
What kind of a difference is it making in our district ’ s customer service ?
How has the community reacted to Let ’ s Talk ?
What are some of the most common submissions to Let ’ s Talk ?
Let ’ s Talk is equipped with monitoring features and analytics . We track response times and collect customer service feedback , which customers can provide after receiving responses . Our customer feedback helps us identify district-wide trends , enabling us to make proactive improvements in our services and overall customer experience .
What started Let ’ s Talk ?
Our decision to launch Let ’ s Talk stems from consistent feedback that reaching the right person in a district our size can be challenging . Customers often face delays when they email or call , often being transferred multiple times . We hope to improve our response time by providing a direct line to the necessary department or individual .
What kind of a difference is it making in our district ’ s customer service ?
As Let ’ s Talk has been advertised out in the community and internally to our own staff , there has been an increase in customer engagement and a growing awareness among staff members about the importance of customer service . The feedback feature ( Customer Experience Score ) not only allows customers to rate their experience , but it also fosters a culture of continuous improvement among our staff . Let ’ s Talk is one of several new customer service strategies we are implementing that we believe will improve our overall customer service in Fresno Unified .
What do you hope Let ’ s Talk achieves ?
We are hoping that Let ’ s Talk provides our customers with an immediate connection to someone in the district who can answer their questions or concerns . We want customers to be able to ask a question and receive a response within two business days . We also want to monitor data and trends so that we can take proactive measures to make positive changes in Fresno Unified .
We will soon be implementing an AI chatbot in Let ’ s Talk that will enable our customers to have access to information and get answers to their questions 24 / 7 .
How has the community reacted to Let ’ s Talk ?
So far , there ’ s been positive feedback from our customers about Let ’ s Talk . Customers are surprised to receive a message immediately after submitting their dialogue . They also appreciate the opportunity to give feedback on the quality of the customer service they received . Most importantly , they feel that they are being heard .
What are some of the most common submissions to Let ’ s Talk ?
Let ’ s Talk provides metrics and district wide trends . We can see that the topics at school sites tend to be questions regarding schedules , transportation , attendance and activities , but also parents have utilized Let ’ s Talk to share their concerns . Our departments are just starting to implement Let ’ s Talk and the submission topics vary . As our numbers increase , we will analyze the trends and use this data to make positive changes .
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